Shipping policy

Last updated: 6 September 2026

Order processing times

All orders are processed within 2 business days (excluding Saturdays, Sundays and public holidays) of receiving the order confirmation. During peak periods or promotions these times may extend slightly: should that happen, you will be informed promptly.

Shipping within Italy

Standard (orders up to €59.99): delivery in 2-3 business days — €5.99
Express: delivery in 1-2 business days — €9.99
Orders of €60.00 and above: FREE Express shipping

Shipping within the European Union

Zone 1 — Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain:

Delivery in 3-5 business days — €9.90
Orders of €120.00 and above: FREE shipping

Zone 2 — Bulgaria, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Romania, Sweden:

Delivery in 3-6 business days — €16.90
Orders of €200.00 and above: FREE shipping

United Kingdom

Delivery in 4-6 business days — €21.90
Minimum order €165.00. Below this amount it is not possible to complete a purchase with a United Kingdom delivery address.

Switzerland, Norway and other European countries

Switzerland and Norway: delivery in 2-5 business days — €26.90
Albania, Andorra, Bosnia and Herzegovina, Iceland, Liechtenstein, Monaco, Montenegro, North Macedonia, Serbia: delivery up to 10 business days — €26.90

Customs duties and import taxes

For all shipments to countries outside the European Union — the United Kingdom, Switzerland, Norway and the other countries listed above — customs duties and import taxes are already included in the shipping cost shown at checkout. The recipient will not have to pay any additional amount to the courier or to the customs authorities on delivery.

Shipments within the European Union are not subject to customs formalities.

San Marino and Vatican City

Delivery in 2-4 business days — €9.90
Orders of €100.00 and above: FREE shipping

Shipping costs

Exact costs are always calculated and shown at checkout, based on the destination and the value of the order, before you confirm your purchase. Free shipping thresholds are calculated on the cart total after any discounts and before shipping costs.

Tracking

You will receive an email with your tracking number so you can follow the status of your shipment as soon as the order is handed to the courier.

Address changes and delays

If you have entered an incorrect address, contact us immediately: we can only change it if the order has not yet shipped. SWAN Cosmetics is not liable for delays caused by force majeure or by courier disruptions. Delivery times shown are estimates and start from the moment the order ships, not from the moment of purchase.

Non-delivery and damaged parcels

We recommend checking that the packaging is intact on delivery and, if there is visible damage, accepting the parcel with a written reservation. If the product is damaged, contact us within 48 hours of receipt attaching photographs of the product and the packaging: we will arrange a replacement or a refund as set out in our Refund Policy.