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Shipping

How long does it take to receive the order?

Orders are processed within 1-2 business days. Delivery takes 3-4 business days from shipment.

Is shipping free?

Yes, shipping is free for orders over €60. A standard shipping fee applies to smaller orders.

Do you ship to Europe?

Yes, we ship all over Europe. Shipping costs and delivery times vary depending on the destination country.

Products

Are SWAN products dermatologically tested?

Yes, all ingredients used in our formulas are dermatologically tested.

Are the products suitable for sensitive skin?

Yes. Our formulas are designed to be gentle on the skin. As with any cosmetic product, we recommend performing a patch test on a small area before the first full application.

Is SWAN cruelty-free?

Absolutely. SWAN does not test on animals and does not use animal-derived ingredients.

Usage

How do I use SWAN Serum?

Apply 2-3 drops to a clean face in the morning, before cream. Massage in upward circular motions until fully absorbed.

In what order do I apply the products in my routine?

The correct order is: cleanser → serum → cream. Always start with a clean face to maximize the absorption of active ingredients.

Orders and Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

How do I track my order?

You will receive an email with the tracking link as soon as your order is handed over to the courier.

Returns

Can I return a product?

Returns are only possible before the order is shipped. Once the order has been handed over to the courier, returns are not possible. To request a cancellation, please contact us immediately after purchase via the Contact page.

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