Refund policy

Last updated: 2 July 2026

Right of withdrawal

Under Articles 52 and following of Italian Legislative Decree 206/2005 (the Consumer Code), you have the right to withdraw from your purchase, without giving any reason, within 14 days of the date on which you (or a third party you designated, other than the courier) received the products.

Hygiene exception

Under Article 59(1)(e) of the Consumer Code, the right of withdrawal does not apply to sealed cosmetic products that have been opened after delivery, for reasons of hygiene and health protection. Withdrawal remains fully valid for any product returned intact, unopened and with the original seal unbroken.

How to withdraw

To exercise your right of withdrawal, send an explicit notice within 14 days of receiving your order to info@cosmeticswan.com or via our Contact page, stating: your order number, the products you wish to return, and your contact details. We will confirm receipt of your request and send you return instructions.

Returning the products

You must return the products without undue delay and in any case within 14 days of notifying us of your withdrawal. Direct return costs are at your expense. We recommend using a tracked service: the products travel under your responsibility until we receive them.

Refunds

We will refund all payments received, including standard delivery costs, without undue delay and in any case within 14 days of the day we are informed of your withdrawal. We may withhold the refund until we have received the products back, or until you have supplied proof that you have sent them. Refunds are issued using the same payment method you used for the purchase, at no additional cost to you.

Faulty or damaged products

If a product arrives damaged or faulty, the legal guarantee of conformity applies (Articles 128-135 of the Consumer Code). Contact us within 48 hours of delivery, attaching photographs of the product and its packaging: we will arrange a replacement or a full refund, including return shipping costs, which in this case are at our expense.

Cancelling an order before it ships

If you wish to cancel an order that has not yet shipped, contact us as soon as possible: provided the order has not yet been handed to the courier, we will cancel it and refund you immediately.